At Level 23 Salon, we’re committed to delivering your luxury hair products quickly, securely, and with care. Please review our shipping and return policy below to understand how we handle your order from start to finish.
🚚 Shipping Policy
We currently ship within the United States only, including Alaska and Hawaii. Unfortunately, we do not ship to Puerto Rico, Guam, the U.S. Virgin Islands, or international addresses at this time.
- Standard Ground Shipping: Starts at $7.50
Delivery Time: 5–7 business days - FedEx Priority Shipping: Available at checkout for faster delivery
- Processing Time: Orders are processed within 2–3 business days (excluding weekends and holidays)
- Shipping Confirmation & Tracking: Once your order is shipped, you’ll receive a confirmation email with a tracking number for real-time updates.
❌ Shipping Restrictions
- We cannot ship to multiple addresses under one order. To send to different locations, please place separate orders.
- We do not currently offer international shipping.
🔁 Return Policy
Your satisfaction is our top priority. If you’re not happy with your purchase, we offer a hassle-free return process under the conditions below:
- All returns require prior authorization.
To initiate a return, please email us with your order details. - Returns must be made within 10 days of receiving your order.
- Items must be unused, in original packaging, and accompanied by your receipt.
- Shipping charges are non-refundable.
- Refunds are typically processed within 7–10 business days after inspection.
🚫 Non-Refundable Items
- Items marked as Final Sale
- Free gifts or promotional items
📬 Contact for Returns
To begin a return or if you have questions about your order, please reach out to our customer care team via the contact form. We’re here to ensure your experience with Level 23 Salon Hair Products is nothing short of exceptional.